Additives 3D Store Shipping and Delivery Policy
When ordering from Additives 3D Store, you acknowledge that you have read, understood and agree to our Shipping and Delivery Policy, including all terms and conditions listed below.
Shipping time:
- Within Riyadh: Delivery takes place within (24-48) working hours.
- Other cities in the Kingdom: Delivery takes (3-4) working days.
- (Note: Shipping time may vary during peak times such as weekends, seasons and holidays due to work pressure).
Approved shipping companies:
- Shipping is done through a group of approved shipping companies based on speed and reliability, to ensure the best customer service.
Shipping cost:
- Shipping costs vary based on the weight of the shipment, the city, and the shipping company used.
- The exact shipping cost will be displayed upon completion of your purchase on the checkout page before confirming your order.
- Prices are subject to change based on shipping companies' policies, and the customer will be notified of any changes during purchase.
Additional fees when choosing cash on delivery:
- Additional fees apply when choosing Cash on Delivery.
Track orders:
- Once your order is shipped, you will receive a message with the tracking number via the communication channels registered in your account. You can use this number to track the status of the shipment via the shipping company's website.
Modifications to the order address:
- The shipping address can be modified only before the order is shipped. If the order has already been shipped, the customer will bear an additional cost in case of reshipment due to an error in the address or data.
Return shipment:
If the order is returned due to:
- The customer does not respond to the delivery company.
- Registering an incorrect address or incorrect data.
- Frequently delaying delivery.
- The customer will be contacted to reship, and the customer will bear the shipping cost again.
Damage and Delay Policy:
- Additives 3D Store is not responsible for damage caused during the shipping process, as all orders are subject to the shipping company's policies and we will try our best to solve the problem.
- Any delay in the delivery date of the shipment due to the shipping company is outside the store's responsibility, and we will work hard to follow up with the company to ensure that the order arrives as soon as possible.
Shipping service outside Saudi Arabia:
- Currently, shipping is only available within Saudi Arabia. Soon, shipping services will be launched to the Gulf countries and the rest of the world.
Our service to you:
- We always strive to provide a fast and reliable shipping service to meet your expectations and needs in a timely manner.
technical support:
If you have any questions or issues regarding shipping and delivery, please contact our customer service team via our communication channels.
